Privacy Policy

Effective Date: June 26, 2026

Welcome to Renna (hereinafter referred to as "this App," "the Platform," or "we"). Renna is an application focused on live streaming and creator communities, dedicated to fostering a safe and friendly environment. This Privacy Policy outlines how we collect, use, disclose, store, and protect your personal information when you access or use the Renna platform (including our mobile application, website, and any related services, collectively referred to as the "Services").

By registering for or using the Services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with any part of this Policy, you must immediately discontinue your use of the Services and delete your account.

Renna is intended exclusively for individuals who are 18 years of age or older. We do not knowingly collect personal information from anyone under the age of 18.

1. Information We Collect

We collect information in several ways: information you provide directly, information collected automatically, and information obtained from third parties.

1.1 Account and Registration Information

• Full name or display name, username, and profile photograph or avatar.
• Email address and/or phone number used for account creation and verification.
• Date of birth (used solely to verify that you are 18 years of age or older).
• Account password (stored in encrypted, hashed form and never stored in plain text).
• Optional biography, social links, and interests provided during profile setup.
• Subscription tier, creator status, and monetization preferences.

1.2 Content You Upload or Broadcast

• Live video streams, pre-recorded videos, audio broadcasts, and associated metadata.
• Photos, illustrations, graphics, and other visual content submitted to the platform.
• Text posts, comments, captions, direct messages, and chat content.
• Reactions, tips, gifts, and interactive engagement data transmitted during live sessions.
• Creator channel settings, stream titles, thumbnails, and category selections.

1.3 Device and Technical Information

• Device identifiers including IDFA (iOS), GAID (Android), and vendor-assigned IDs.
• Operating system version, device model, screen resolution, and hardware specifications.
• IP address, browser type, and network connection type.
• App version, build number, and platform SDK version.
• Crash logs, error reports, and diagnostic performance data.

1.4 Usage and Behavioral Data

• Content you watch, creators you follow, and search queries you submit.
• Session duration, tap interactions, scroll depth, and in-app navigation patterns.
• Live stream participation, comment frequency, and gifting behavior.
• Notification engagement, feature usage rates, and preference settings.

1.5 Location Information

• Country and region inferred from IP address for content localization and compliance.
• Precise GPS location, if you explicitly grant location permission for location-tagged content or creator discovery features.

1.6 Payment and Transaction Data

• Transaction records for in-app purchases, coin acquisitions, and subscription payments.
• Payment processor tokens (we do not store full card numbers or bank details directly).
• Creator earnings records, payout requests, and tax documentation where legally required.

1.7 Communications and Support Data

• Messages and inquiries you send to our customer support team.
• Records of dispute resolution, moderation appeals, and account reinstatement requests.
• Feedback, survey responses, and voluntary product research participation.

1.8 Third-Party and Social Login Data

• If you authenticate via Apple Sign-In, Google, or other OAuth providers, we receive your public profile information as authorized by you.
• Connections, referrals, or co-streaming data from linked social media accounts.

2. How We Use Your Information

• Service Provision and Account Management: Creating and maintaining your Renna account, enabling live broadcasts, processing transactions, and sending transactional communications.
• Personalization and Discovery: Curating feeds, recommending content/creators, and adjusting regional formatting based on your location.
• Platform Safety and Content Moderation: Detecting and removing content that violates our policies, identifying fraudulent activity, and enforcing account restrictions.
• Analytics and Product Improvement: Measuring feature adoption, conducting usability evaluations, and prioritizing product updates.
• Legal and Compliance Obligations: Complying with applicable laws, preserving financial/tax records, and defending against legal claims.
• Marketing and Platform Communications: Sending promotional materials or push notifications where you have opted in.

3. User-Generated Content (UGC) Policy

3.1 Content Collection and Storage

All live streams you broadcast are transmitted through our servers and, where enabled, may be stored as replays based on your settings. Uploaded videos, images, and text content are securely stored on cloud infrastructure.

3.2 Content License

By submitting content to Renna, you grant us a non-exclusive, royalty-free, worldwide, sublicensable, and transferable license to host, store, reproduce, distribute, and display your content solely for the purpose of operating the Services. You retain full ownership and copyright of your original content.

3.3 Content Moderation and Enforcement

Renna employs automated content scanning tools and a dedicated Trust and Safety team to review reported content. Renna is committed to reviewing all reports of objectionable content within 24 hours of receipt. Content confirmed to violate our policies will be removed and the offending user will be ejected from the platform within this timeframe.

3.4 Reporting Objectionable Content

Users may report any content or user they believe to be objectionable using the in-app report button, available on all content and user profiles throughout the platform. There is zero tolerance for objectionable content or abusive users on the Renna platform.

3.5 Blocking Abusive Users

You may block any user on the platform at any time. Blocking prevents the user from contacting you, viewing your content, or appearing in your recommendations immediately. Blocked users will not be notified.

3.6 Prohibited Content

Content depicting violence, self-harm, terrorism, deepfakes, non-consensual intimacy, or illegal activities is strictly prohibited. Any content that exploits or endangers minors is absolutely prohibited and will be reported immediately to law enforcement and relevant safety authorities.

4. Information Sharing and Disclosure

We do not sell your personal information to third parties. We share data only with other users (for public content), service providers (cloud hosting, payment processing, analytics), for legal compliance and safety, or in the event of a business transfer under these same privacy protections.

5. Data Storage and International Transfers

Your data is primarily stored on secure cloud servers located in the United States, European Union, Singapore, or other regional nodes depending on your location. For users in the EEA, UK, or Switzerland, we utilize standard contractual clauses (SCCs) approved by the European Commission.

Account data is retained as long as your account is active and up to 90 days post-deletion. Transaction records are held for up to 7 years to meet financial compliance obligations.

6. Cookies and Tracking Technologies

We use session cookies, persistent cookies, and mobile analytics SDKs to maintain your authentication state, remember preferences, and evaluate app performance. You may reset your advertising identifiers (IDFA/GAID) or opt out of personalized tracking through your iOS or Android system privacy settings.

7. Children's Privacy

Renna is strictly restricted to users aged 18 and older. If we discover that an account belongs to a minor under 18, we will immediately delete their data and terminate the account.

8. Your Privacy Rights and Choices

• Right to Access & Portability: Request a copy of your personal data via app settings or by emailing service@renna.today.
• Right to Rectification: Correct inaccurate or incomplete profile details directly in the app.
• Right to Deletion: Request full erasure via Settings > Account > Delete Account. We process these requests within 30 days.
• Right to Opt-Out: California residents may submit a "Do Not Sell or Share My Info" request, though Renna does not sell your personal data.

9. Data Security

We employ industry-standard security measures, including TLS 1.2 or higher encryption for data in transit and AES-256 encryption for data at rest. Access to backend systems is restricted via Role-Based Access Control (RBAC) and Multi-Factor Authentication (MFA).

10. Account Deletion and Data Erasure

You can trigger account deletion inside the application at any time. Once confirmed, your public profile and user-generated content will be hidden from public view within 24 hours. Complete clearing of data from all servers and active backups will finish within 90 days, except where legal retention mandates require historical archiving.

11. Changes to This Privacy Policy

We reserve the right to modify this Privacy Policy. If we execute material updates, we will issue a notification via an in-app banner, push alert, or email at least 14 days before the terms go into effect.

12. Contact Us

• General Inquiries & Data Rights: service@renna.today
• Urgent Content & Child Safety Reports: service@renna.today (Subject: Urgent Safety)