Privacy Policy

Effective Date: June 26, 2026

Welcome to Renna (hereinafter referred to as "this App," "the Platform," or "we"). Renna is an application focused on live streaming and creator communities, dedicated to fostering a safe and friendly environment. This Privacy Policy outlines how we collect, use, disclose, store, and protect your personal information when you access or use the Renna platform (including our mobile application, website, and any related services, collectively referred to as the "Services").

By registering for or using the Services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with any part of this Policy, you must immediately discontinue your use of the Services and delete your account.

Renna is intended exclusively for individuals who are 16 years of age or older. We do not knowingly collect personal information from anyone under the age of 16.

1. Information We Collect

We collect information in several ways: information you provide directly, information collected automatically, and information obtained from third parties.

1.1 Account and Registration Information

• Full name or display name, username, and profile photograph or avatar.
• Email address and/or phone number used for account creation and verification.
• Date of birth (used solely to verify that you are 16 years of age or older).
• Account password (stored in encrypted, hashed form and never stored in plain text).
• Optional biography, social links, and interests provided during profile setup.
• Subscription tier, creator status, and monetization preferences.

1.2 Content You Upload or Broadcast (User-Generated Content)

• Live video streams, pre-recorded videos, audio broadcasts, and all associated metadata.
• Photos, illustrations, graphics, and other visual content submitted to the platform.
• Text posts, comments, captions, direct messages, and chat content.
• Reactions, tips, gifts, and interactive engagement data transmitted during live sessions.
• Creator channel settings, stream titles, thumbnails, and category selections.

1.3 Device and Technical Information

• Device identifiers including IDFA (iOS), GAID (Android), and vendor-assigned IDs.
• Operating system version, device model, screen resolution, and hardware specifications.
• IP address, browser type (if accessed via web), and network connection type.
• App version, build number, and platform SDK version.
• Crash logs, error reports, and diagnostic performance data.

1.4 Usage and Behavioral Data

• Content you watch, creators you follow, and search queries you submit.
• Session duration, tap interactions, scroll depth, and in-app navigation patterns.
• Live stream participation, comment frequency, and gifting behavior.
• Notification engagement, feature usage rates, and preference settings.

1.5 Location Information

• Country and region inferred from IP address for content localization and compliance.
• Precise GPS location, if you explicitly grant location permission for location-tagged content or creator discovery features. You may withdraw location permission at any time through your device settings.

1.6 Payment and Transaction Data

• Transaction records for in-app purchases, coin acquisitions, and subscription payments.
• Payment processor tokens (we do not store full card numbers or bank details directly).
• Creator earnings records, payout requests, and tax documentation where legally required.

1.7 Communications and Support Data

• Messages and inquiries you send to our customer support team.
• Records of dispute resolution, moderation appeals, and account reinstatement requests.
• Feedback, survey responses, and voluntary product research participation.

1.8 Third-Party and Social Login Data

• If you authenticate via Apple Sign-In, Google, or other OAuth providers, we receive your public profile information as authorized by you.
• Connections, referrals, or co-streaming data from linked social media accounts.

2. How We Use Your Information

We use the personal information we collect for the following purposes:

• Service Provision and Account Management: Creating and maintaining your Renna account, enabling live broadcasts, processing transactions, and sending transactional communications.
• Personalization and Discovery: Curating feeds, recommending content/creators, and adjusting regional formatting based on your location.
• Platform Safety and Content Moderation: Detecting and removing content that violates our policies, identifying fraudulent activity, and enforcing account restrictions.
• Analytics and Product Improvement: Measuring feature adoption, conducting usability evaluations, and prioritizing product updates.
• Legal and Compliance Obligations: Complying with applicable laws, preserving financial/tax records, and defending against legal claims.
• Marketing and Platform Communications: Sending promotional materials or push notifications where you have opted in.

3. User-Generated Content (UGC) Policy

Renna is a creator-first platform, and the management of user-generated content is fundamental to our compliance with global app marketplace standards.

3.1 Content Collection and Storage

All live streams you broadcast are transmitted through our servers and, where enabled, may be stored as replays based on your settings. Uploaded videos, images, and text content are securely stored on cloud infrastructure.

3.2 Content License

By submitting content to Renna, you grant us a non-exclusive, royalty-free, worldwide, sublicensable, and transferable license to host, store, reproduce, distribute, and display your content solely for the purpose of operating the Services. You retain full ownership and copyright of your original content.

3.3 Content Moderation and Enforcement

Renna employs automated content scanning tools and a dedicated Trust and Safety team to review reported content. Renna is committed to reviewing all reports of objectionable content within 24 hours of receipt. Content confirmed to violate our policies will be removed and the offending user will be ejected from the platform within this timeframe. Severe or repeat violations will result in permanent account termination.

3.4 Reporting and Blocking

Users may report any content or user they believe to be objectionable using the in-app report button.

You may block any user on the platform at any time. Blocking prevents the user from contacting you, viewing your content, or appearing in your recommendations.

4. Information Sharing and Disclosure

We do not sell your personal information to third parties.

We share data only under the following circumstances:

• With Other Users: Public profile information, live streams, comments, and public reactions may be visible to other participants. Direct messages remain private.
• With Service Providers: We partner with trusted third-party vendors for cloud hosting, payment processing, and analytics under strict data processing compliance.
• For Legal Compliance and Safety: We may disclose information when required by law or necessary to prevent safety risks.
• Business Transfers: Data may be transferred during mergers, acquisitions, or asset transfers under equivalent privacy protections.

5. Data Storage and International Transfers

• Your data is stored on secure cloud servers located in appropriate regional locations depending on your location.
• For users in the EEA, UK, or Switzerland, we utilize appropriate safeguards for international data transfers.
• Account data is retained while your account is active and up to 90 days after deletion unless longer retention is required by law.

6. Cookies and Tracking Technologies

We use cookies and mobile analytics technologies to maintain authentication, remember preferences, and evaluate app performance.

7. Children's Privacy and Protection of Minors

Renna is strictly restricted to users aged 16 and older.

If we discover that an account belongs to a minor under 16, we will immediately delete their data and terminate the account.

8. Your Privacy Rights and Choices

Depending on your jurisdiction, you may have rights including:

• Access to your personal data.
• Correction of inaccurate information.
• Request deletion of your account and personal information.
• Opt-out of certain data processing activities where applicable.

9. Facial Verification Process and Data Handling

To provide identity verification features and maintain a safer community environment, Renna may require users to complete a real-person verification process. During this process, a temporary facial image may be used only for one-time photo similarity comparison and will not be stored after verification.

During this process, users may be required to provide a real-time facial photo or image for verification purposes.

The facial image is used only for a one-time similarity comparison between the submitted verification image and the user's provided profile or verification photo to confirm whether they represent the same person.

We do not:

• Perform facial recognition for identifying individuals.
• Create or store facial biometric templates, facial embeddings, or facial feature profiles.
• Use facial data for advertising, profiling, or any unrelated purposes.

Processing, Storage, and Retention

The facial verification image is processed only for the duration required to complete the verification process.

Regardless of whether verification is successful or unsuccessful:

• The verification image will not be permanently stored.
• The verification image will be deleted immediately after the comparison process is completed.
• We do not retain facial verification data for future use.

Sharing of Facial Verification Data

We do not share facial verification images or related verification information with third parties.

Facial verification data is not sold, rented, transferred, or disclosed to advertisers, marketing partners, or other external organizations.

Security Measures

We apply appropriate technical and organizational measures to protect verification information during processing and ensure that facial verification data is only used for the stated verification purpose.

10. Data Security

We employ industry-standard security measures, including TLS encryption for data in transit and AES-256 encryption for data at rest. Access to backend systems is restricted through appropriate access controls and authentication mechanisms.

11. Creator Monetization and Financial Data

If you qualify as a monetized creator on Renna, we collect necessary financial information to complete payouts.

12. Account Deletion and Data Erasure

You can request account deletion inside the application at any time.

Once confirmed, your public profile and user-generated content will be hidden from public view. Complete clearing of data will be completed within applicable retention periods.

13. Automated Decision-Making

We utilize automated systems for content recommendations and policy enforcement. Users may request human review of moderation decisions.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Material changes will be communicated through appropriate channels.

15. Contact Us

For privacy inquiries, data rights requests, or safety reports:

Email: service@renna.today